Frequently Asked Questions
Everything you need to know about shopping with IndemandUK
What are your standard shipping times within the UK?
We offer standard delivery within 3-5 working days. For those who need their fashion fix faster, next-day delivery is available on orders placed before 2 PM GMT.
How do I return an item that doesn't fit?
We offer a hassle-free 28-day return policy. Simply use our online portal to generate a prepaid return label and drop your package at any authorized collection point.
Are your clothing items true to size?
Most of our collections follow standard UK sizing. We provide a detailed size guide on every product page to help you find your perfect fit before you buy.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also support express checkout via PayPal, Apple Pay, and Google Pay.
Can I track my order once it has been shipped?
Yes, as soon as your order leaves our warehouse, you will receive an email with a tracking link to monitor your parcel's journey in real-time.
Do you offer international shipping outside of the UK?
Currently, we specialize in serving the UK market, but we are looking to expand our shipping zones globally in the near future. Stay tuned for updates!